Customer Engine
Customer Engine
Understanding AI Should Be Simple
AI is shaping every conversation, and far too often those conversations sound like code - LoRA, MoE and MCP. Acronyms and trending phrases become the main way of talking about the technology, leaving many feeling disconnected rather than empowered. For this session, you’ll learn simple ways to think through important concepts of AI, and leave with practical frameworks to explain and advocate for AI with your users, customers and in your organizations.
Best for:
Customer ExperienceTechnologySalesCorporate Strategy/ BD/ CAIOLegal, Compliance, Policy
Concurrent Sessions
You may enjoy these other sessions happening at the same time.
Speaking Session4:00 PM - 4:20 PM
Bret Taylor’s View from the Top
Bret TaylorSierra
Alex HeathSources
Speaking Session4:20 PM - 4:40 PM
AI-Driven World Building with Roblox
David BaszuckiRoblox
Alex HeathSources
Agentic AI Pavilion3:50 PM - 4:10 PM
Agentic AI: From Engagement to Outcomes
Sponsored by RingCentral
LEARN MORESpeaking Session4:05 PM - 4:25 PM
Funding and Scaling with AI
Vanessa LarcoPremise VC
Henry WardCarta
Sheila GulatiTola Capital
Chris MetinkoAxios
Q&A3:45 PM - 4:25 PM
Q&A with Ray Kurzweil, Inventor, Author, Futurist & Ethan Kurzweil, Co-founder & Managing Partner at Chemistry
Ray Kurzweil
Ethan KurzweilChemistry
Q&A3:55 PM - 4:35 PM
Q&A with Larry Li, Founder and Managing Partner, Amino Capital
Larry LiAmino Capital
Roundtable3:30 PM - 4:10 PM
Roundtable | Inside the Incumbent Mindset on AI: A Playbook for Startups That Want to Matter
Rakefet Russak-AminoachTeam8
Roundtable3:35 PM - 4:15 PM
Roundtable | From Demo to Deploy: Why Most AI Agents Fail in Production
Michael NunezVentureBeat
Masterclass4:00 PM - 4:45 PM
AI Agents for Revenue Leaders: Workflows That Work
Sponsored by People.ai
LEARN MOREMasterclass4:00 PM - 4:45 PM
The Agent Governance Playbook: From Prototype to Production-Scale Autonomy
Sponsored by Rubrik
LEARN MOREMasterclass3:30 PM - 4:15 PM
Taming Agent Chaos to Deliver Business Process Results
Sponsored by Automation Anywhere
LEARN MOREPitch Deck4:00 PM - 5:00 PM
Showcase Talks
Sponsored by Impala AI & NiCE & Advanced Micro Devices Inc. & BrandPal & Regal & StackOne & OPTIMAZE
LEARN MOREPress4:00 PM - 4:45 PM
Press conference on Women in AI with Scribe and Upside
Jennifer SmithScribe
Mada SegheteUpside
READY TO BE PART OF IT?
Don't miss out on the premier AI event of the year! Get your tickets now and be part of the future of technology!












