Control Room
Control Room
Roundtable | When AI Does the Volume: What is the Future Role of the Human Agent?
AI agents will soon handle the vast majority of routine service interactions. This roundtable tackles the organizational redesign required to transition human workers from "linear ticket solvers" to "system architects and empathy experts“.
** Please note: Space is limited to 19 seats and is available on a first-come, first-served basis. We recommend arriving early to secure your spot. **
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Customer ExperienceOperationsSales
Concurrent Sessions
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David BrombergLantern
Ioana HreninciucRunware
Ron MillerFastForward
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Q&A with John Imah, Co-founder & CEO at SPREEAI
John ImahSPREEAI
David AsabinaPHILIPPS & BYRNE GmbH; Asabina GmbH
Masterclass12:00 - 12:45
Beat the Room: Double Down on Your AI Instincts
Sponsored by WalkMe Ltd
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