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San FranciscoAmsterdam
April 6-9, 2026
Arun Chandra
COO
NICE
As Chief Operating Officer, Arun Chandra steers the strategic execution and operational excellence through innovation at NiCE. He leads the Global Customer Operations division—a unified engine comprising Partners, CX Customer Success & Services, Marketing, Revenue Operations, IT, and Corporate Security—delivering seamless client outcomes and driving sustainable growth. A seasoned C-suite leader defined by a growth mindset, Arun has spent his career leveraging technology to scale and transform operations for some of the world's most iconic brands.
Customer Engine
Customer Engine
APRIL 7
3:10 - 3:35 PM

Turning Customer Conversations into Action

AI is unlocking the insights hidden in customer conversations and turning them into something companies can actually use. Learn how teams are extracting meaning from raw interactions and converting it into better products, faster support, and smarter business decisions. What does it take to close the loop between listening and action?
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TechnologyCustomer ExperienceSales
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