Customer Engine
Customer Engine
Innovation That Starts and Ends with the User
Breakthrough tech is only half the equation. Building trusted AI products starts with understanding users. Industry leaders share how they fuse deep technical innovation with intuitive design and user empathy to drive adoption and long-term value.
Best for:
Customer ExperienceLegal, Compliance, Policy
Concurrent Sessions
You may enjoy these other sessions happening at the same time.
Q&A3:00 PM - 3:40 PM
Q&A with Arvind Jain, Founder & CEO at Glean & Eric Yuan Founder & CEO at Zoom
Arvind JainGlean
Eric YuanZoom
Roundtable2:45 PM - 3:25 PM
Roundtable | AI in Customer Service: From Cost Center to Strategic Growth Engine
Tom EggemeierZendesk
Speaking Session2:40 PM - 3:00 PM
How to Build Enterprise Trust in a High-Stakes Era
Wendy GonzalezSama
Christina CacioppoVanta
Harry McCrackenFast Company
Speaking Session3:00 PM - 3:20 PM
Building Models That Understand the World
Anastasis GermanidisRunway
Cristina CriddleFinancial Times
Speaking Session2:35 PM - 3:00 PM
Building Secure Systems for the AI age
Kara SpragueHackerOne
Sol RashidiCyera
Sophie SchmidtRest of World
Speaking Session3:00 PM - 3:20 PM
How Do You Scale AI When the Cloud Isn’t Enough?
J.J. KardwellVultr
Garima KapoorMinIO
Piotr TomasikTensorWave
AI Collective Living Room3:00 PM - 3:45 PM
Investor 101: How to Tell the Winners from the Losers in AI
LEARN MORERoundtable2:45 PM - 3:25 PM
Roundtable | AI and the Creator Economy
James LouderbackInside The Creator Economy
Roundtable3:00 PM - 3:40 PM
Roundtable | From Builder to Backer: The Operator's Playbook for Venture Capital
Vanessa LarcoPremise VC
Roundtable3:00 PM - 3:45 PM
AI/Corporate Strategy Peer [X]Change: The Reality Gap: Why Physical AI Matters for Logistics
Sponsored by Dexory
LEARN MOREMasterclass3:00 PM - 3:45 PM
Humans X Machines: Agents Finally Go On-Call
Sponsored by Resolve AI
LEARN MOREMasterclass2:30 PM - 3:15 PM
What AI Red Teaming Looks Like Outside the Lab
Sponsored by Alice
LEARN MOREMasterclass3:00 PM - 3:45 PM
Measuring AI Impact: Lessons From 100 Conversations with Global 2000 CIOs
Sponsored by Larridin
LEARN MORE
Press3:00 PM - 3:45 PM
Press conference with Salesforce & Slack
Rob SeamanSlack
Madhav ThattaiSalesforce
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