Zendesk CEO Tom Eggemeier leads a discussion on the major shift AI is driving in customer service, where CEOs now see AI as a key revenue enabler rather than just a tool to reduce costs. Discover how AI helps companies resolve routine issues quickly, rethink traditional service metrics, and free up resources for high-impact initiatives. Explore how this AI-driven efficiency is enabling businesses to scale significantly without a proportional increase in headcount - and how SaaS companies should help their customers navigate this industry-transforming shift.