How are data and AI shaping customer experiences? From enabling more seamless, personalised interactions to helping organisations make faster, smarter decisions at scale. They will also discuss what it takes to operationalize personalisation, align marketing, product, and data teams around the customer, and balance automation with trust, creativity, and human connection.

Enterprises have spent heavily on AI, yet many are discovering that technical capability doesn't automatically translate into adoption. What happens when the AI works - but customers or employees don't understand it, trust it or want to use it? This roundtable explores the missing experience layer between AI capability and real-world value, and what leaders need to redesign around people rather than technology. ** Please note: Space is limited to 19 seats and is available on a first-come, first-served basis. We recommend arriving early to secure your spot. **