Alex Gay
CMO
Otter.ai
Alex Gay is Chief Marketing Officer at Otter.ai, where he leads global marketing strategy across brand, product marketing, demand generation, and communications. Alex brings over two decades of marketing leadership experience across high-growth technology companies. Most recently, he served as Vice President of Product and Corporate Marketing at Superhuman (formerly Grammarly), where he led marketing strategy focused on product storytelling, customer-centric growth, and go-to-market execution during the company's rebrand and expansion into agentic AI products.
Customer Engine
Customer Engine
Emotion, Intent and the Future of Voice AI
Conversational AI is evolving from scripted interactions to natural, human-centered conversations. How can voice agents understand intent, emotion, and context while scaling across enterprise and consumer experiences, and what will it take to build trust in the next generation of AI?
Best for:
TechnologyCustomer Experience
Command Desk
Command Desk
Roundtable | Keeping Up: Information Flow in the Age of AI
As AI reshapes how fast organizations can generate, process, and act on information, many teams are struggling to keep pace with their own institutional knowledge. This roundtable will explore how AI-powered knowledge engines are changing how information moves through an organization, from capture to context to action, and what it takes for teams, not just tools, to keep up. Participants will discuss the cultural and operational shifts needed to turn AI-generated insight into shared organizational intelligence.
** Please note: Space is limited to 19 seats and is available on a first-come, first-served basis. We recommend arriving early to secure your spot. **
Best for:
ProductMarketing
AGENDA AT A GLANCE
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