Customer Engine
Customer Engine
Powering the Full Customer Journey
AI is reshaping how companies guide users from discovery to conversion and every touchpoint in between. Learn how leading teams are syncing marketing, sales, and support around real-time signals to deliver more personal, responsive customer journeys at scale.
Best for:
Customer ExperienceMarketingLegal, Compliance, Policy
Concurrent Sessions
You may enjoy these other sessions happening at the same time.
Speaking Session11:55 AM - 12:15 PM
The Human Edge of AI: How Mercedes-Benz Drives Innovation and Adoption
Katrin LehmannMercedes-Benz
Q&A11:15 AM - 11:55 AM
Q&A with Jaime Teevan, Chief Scientist & Technical Fellow at Microsoft
Jaime TeevanMicrosoft
Speaking Session11:30 AM - 11:55 AM
Are AI Startups Building Real Value or Just Chasing Hype?
Quentin ClarkGeneral Catalyst
Katelin HollowaySeven Seven Six
Jai DasSapphire Ventures
George HammondFinancial Times
Agentic AI Pavilion11:40 AM - 12:00 PM
Redefining Production Ops with AI: The End of Reactive Ops
Sponsored by Neubird
LEARN MOREAgentic AI Pavilion12:00 PM - 12:20 PM
Seeing the Unseen: How AI Observability Is Redefining Control in the Autonomous Enterprise
Sponsored by New Relic
LEARN MORESpeaking Session11:45 AM - 12:10 PM
The New Mandate for Executive AI Governance
Felicia CurcuruBinti
Daniela BragaDefinedAI
Reena JanaGoogle
Ksenia SeTuring Post
Networking12:00 PM - 2:00 PM
AI growth strategies in Europe – Business Location Switzerland Lunch Event
Sponsored by Business Location Switzerland
LEARN MORENetworking12:00 PM - 2:00 PM
From Personal Skills to Team Intelligence: The Next Architecture of Enterprise AI Lunch
Sponsored by DevRev
LEARN MOREQ&A11:15 AM - 11:55 AM
Q&A with Shishir Mehrotra, CEO at Superhuman
Shishir MehrotraSuperhuman
Q&A12:00 PM - 12:40 PM
Q&A with Prem Natarajan, Chief Scientist & Head of Enterprise AI at Capital One
Prem NatarajanCapital One
Q&A12:00 PM - 12:40 PM
Q&A with Mark Papermaster CTO at AMD & Sumit Sadana, CBO at Micron Technology
Mark PapermasterAMD
Sumit SadanaMicron Technology
Roundtable11:45 AM - 12:25 PM
Roundtable | Why Voice AI Still Fails in the Real World
Jessica PowellAudioShake
Masterclass11:30 AM - 12:15 PM
Building for compute that doesn’t exist yet (but almost does)
Sponsored by Together AI
LEARN MOREMasterclass12:00 PM - 12:45 PM
Return on Intelligence: A New Framework for the AI-Native Economy
Sponsored by WEKA
LEARN MOREMasterclass12:00 PM - 12:45 PM
Redefining Scalable AI Performance: OCI Supercomputing in the Cloud
Sponsored by Oracle
LEARN MOREPitch Deck10:20 AM - 12:30 PM
Google Cloud Pitch Competition
Sponsored by Google for Startups
LEARN MORE
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