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San FranciscoAmsterdam
April 6-9, 2026
Customer Engine
Customer Engine
APRIL 8
1:00 - 1:30 PM
Roundtable

Customer Experience Peer [X]Change Roundtable: Managing Your Agent Workforce: The New Discipline of AI at Scale

Deploying AI agents was the easy part.
Enterprises that scaled fast are now sitting with a harder problem — autonomous systems making decisions, taking actions, and representing the business, with governance frameworks that weren't built for any of it. The question is no longer can we deploy agents. It's who owns what they do.
In this moderated session, leaders who have crossed that threshold compare notes on what actually comes next. The accountability structures. The governance that held — and the kind that didn't. The distance between "agents are live" and "agents are managed."
Gartner recently identified Agent Management Platforms as one of the defining infrastructure shifts of this moment. The executives in this room are the ones living it.
If your agents are running, this session asks the question most organizations are avoiding: who's in charge?
Best for:
Customer Experience
Sponsored by Kore.ai
Kore.ai
Presented by
Cathal McCarthy
Chief Strategy Officer
Kore.ai

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