HUMANX FOR CUSTOMER SERVICE Deliver trust, speed, and personalization at scale
PHILOSOPHY
AI is moving faster than ever—and the companies winning loyalty are those reimagining customer experience with AI at the core. From generative copilots to predictive insights and sentiment-aware support, your role isn’t just about resolution anymore—it’s about delivering trust, speed, and personalization at scale.
At HumanX 2026, you’ll connect with Heads of CS, CX strategists, and AI builders who are transforming service into a growth engine while keeping the human touch front and center.
01
KEY SPEAKERS
02
Sessions
Pre-Registration
Visions of the Future: The World in 50 Years
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Hack HumanX Workshop
TUESDAY
april 7
Attendee Breakfast
Looking Back To Look Forward At AI’s Impact On Media
The Future Isn’t Autonomous, It’s Agentic
Building AI That Amplifies Imagination
Voice AI Benchmarks, Breakthroughs & Big Bets for 2026
Creativity at AI Speed
NiCE Masterclass
AI Video and the Distinction Between Viewing and Experiencing
Brand Strategy in a Post-Platform Era
Powering the Full Customer Journey
Attendee Lunch
Q&A with Prem Natarajan, Chief Scientist & Head of Enterprise AI at Capital One
Craft and Code: Reimaging Heritage Brands with AI
AI, Identity, and the Future of Connection
Building Brands That Matter in the Age of AI
Roundtable | Inside Microsoft’s Roadmap: Where the Next Startup Opportunities Will Emerge
Roundtable | Green Shoots + Innovation in Open Source AI
The Next Human-AI Era Starts at Home
Roundtable | Where ServiceNow Is Building Next: The Startup Opportunities Ahead
Turning Customer Conversations into Action
Operationalizing AI at Scale: A Leadership Playbook for AI-First Enterprises
From Demos to Deployment: Building Visual Infrastructure
Q&A with Ray Kurzweil, Inventor, Author, Futurist & Ethan Kurzweil, Co-founder & Managing Partner at Chemistry
Understanding AI Should Be Simple
E[x]po Hall Happy Hour
How OpenAI Builds
Women @ HX Reception
Media Reception
International Delegations Reception
WEDNESDAY
april 8
Media Breakfast
Attendee Breakfast
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Attendee Lunch
Reliability at the Speed of Change
NiCE Agentic AI Lightning Talk
Roundtable | The Hardware Moat: Why the Global Humanoid Race Runs Through China?
Customer Experience Peer [X]Change
Q&A with Michael Johnson & Kobie Fuller General Partner at Upfront Ventures
Women's Peer [X]Change
The AI Engines Driving the Future of Logistics
Innovation That Starts and Ends with the User
Q&A with Arvind Jain, Founder & CEO at Glean & Eric Yuan Founder & CEO at Zoom
Building Models That Understand the World
How Generative Tools Are Rewiring Teamwork
The New Retail Experience Powered by AI
How to market your AI tools successfully
AI Only Works When It Understands Your Business
What It Takes to Modernise Global Operations
E[x]po Hall Happy Hour
HumanX After Dark Party
THURSDAY
april 9
Attendee Breakfast
How AI Is Reinventing Enterprise Communication
Q&A with Victor Riparbelli, Co-founder & CEO at Synthesia
The Future of Enterprise AI with Cohere
AI That Acts Not Just Answers
Roundtable | Trust, But Verify: Giving Your AI the Knowledge to Make Critical Decisions at Scale
Attendee Lunch
Your AI Strategy is Only as Good as Your Leadership Team
Pre-Registration
03
WHO ATTENDS
04
PROGRAMMING
SUGGESTED TRACK
CUSTOMER ENGINE
Customer Engine examines how customer-facing teams–from marketing to sales to support–are using AI to engage smarter, sell faster, and deliver better service at scale. You’ll learn from the leaders building AI-driven growth engines and see how brands are personalizing the entire customer journey with unprecedented speed and precision.
CURATED MATCHMAKING
Connect to professionals in line with your role and function, including those leveraging AI for customer success and personalization.
INDUSTRY DINNERS
Attend exclusive, invite-only salons for GenAI.
PEER E[X]CHANGE
INTERACTIVE WORKSHOPS
Experience immersive learning among your peers as we dive into AI-powered playbooks.
PEER E[X]CHANGE
CASE STUDY SHOWCASES
Obtain proven, real-world strategies for successful AI-forward customer services.
EXPLORE OTHER JOB FUNCTIONS