HUMANX FOR CUSTOMER SERVICE Deliver trust, speed, and personalization at scale
PHILOSOPHY
AI is moving faster than ever—and the companies winning loyalty are those reimagining customer experience with AI at the core. From generative copilots to predictive insights and sentiment-aware support, your role isn’t just about resolution anymore—it’s about delivering trust, speed, and personalization at scale.
At HumanX 2026, you’ll connect with Heads of CS, CX strategists, and AI builders who are transforming service into a growth engine while keeping the human touch front and center.
01
KEY SPEAKERS
02
Sessions
Visions of the Future: The World in 50 Years
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Amazon MGM Studios BALLS UP Advance Screening
Yahoo x COMMAND: HumanX Opening Night Media Reception
TUESDAY
april 7
The Future Isn’t Autonomous, It’s Agentic
Looking Back To Look Forward At AI’s Impact On Media
Building AI That Amplifies Imagination
Q&A with Phil Wiser, CTO & EVP at Paramount
2026 Voice AI Insights: Benchmarks, Breakthroughs & Customer Successes
Creativity at AI Speed
Scalability Playbook: Designing Your Agentic AI Strategy for the Entire CX
AI Video and the Distinction Between Viewing and Experiencing
Q&A with Shishir Mehrotra, CEO at Superhuman
Brand Strategy in a Post-Platform Era
Powering the Full Customer Journey
Q&A with Prem Natarajan, Chief Scientist & Head of Enterprise AI at Capital One
Craft and Code: Reimaging Heritage Brands with AI
AI, Identity, and the Future of Connection
Building Brands That Matter in the Age of AI
Roundtable | Inside Microsoft’s Roadmap: Where the Next Startup Opportunities Will Emerge
Roundtable | From Institution to Intelligence
Roundtable | Green Shoots + Innovation in Open Source AI
The Next Human-AI Era Starts at Home
Customer Experience Peer [X]Change: AI Without Design Is Just Faster Dysfunction: The CX and EX Conversation Nobody Is Having.
Roundtable | Where ServiceNow Is Building Next: The Startup Opportunities Ahead
Turning Customer Conversations into Action
Q&A with Jennifer Smith, Co-founder & CEO at Scribe
Roundtable | From Demo to Deploy: Why Most AI Agents Fail in Production
From Demos to Deployment: Building Visual Infrastructure
Q&A with Ray Kurzweil, Inventor, Author, Futurist & Ethan Kurzweil, Co-founder & Managing Partner at Chemistry
Bret Taylor’s View from the Top
Understanding AI Should Be Simple
AI-Driven World Building with Roblox
The Business Reality of AI Adoption
E[x]po Hall Happy Hour
How OpenAI Builds
International Delegations Reception
WEDNESDAY
april 8
Opening Remarks
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From Process Automation to Outcome Orchestration: The Next Era of Agentic AI
How Do You Build the Next Iconic AI Product?
Designing for Intent: How Canva Is Reimagining the Creative Workflow
Reliability at the Speed of Change
Customer Experience Peer [X]Change Roundtable: Managing Your Agent Workforce: The New Discipline of AI at Scale
Q&A with Kobie Fuller General Partner at Upfront Ventures
Opening Remarks
The AI Engines Driving the Future of Logistics
Innovation That Starts and Ends with the User
Building Models That Understand the World
Q&A with Arvind Jain, Founder & CEO at Glean & Eric Yuan Founder & CEO at Zoom
How Generative Tools Are Rewiring Teamwork
The New Retail Experience Powered by AI
AI After Hours - Let's Keep HumanX Going
Leading Through AI Anxiety
How to market your AI tools successfully
What It Takes to Modernise Global Operations
E[x]po Hall Happy Hour
HumanX After Dark Party
THURSDAY
april 9
Customer Experience Peer [X]Change: Your Customers Are Telling AI what they want. How are you listening?
How AI Is Reinventing Enterprise Communication
Q&A with Xuedong Huang, CTO at Zoom
Building the Next Era of Delivery
Q&A with Victor Riparbelli, Co-founder & CEO at Synthesia
The Future of Enterprise AI with Cohere
AI That Acts Not Just Answers
Roundtable | Trust, But Verify: Giving Your AI the Knowledge to Make Critical Decisions at Scale
Press conference with Synthesia & DeepL
Q&A with Stanley Tang, Co-founder at DoorDash
Your AI Strategy is Only as Good as Your Leadership Team
Roundtable | Customer-Facing Voice Agents: the True Gap Between Demo and Production in CX AI
Q&A with Praveen Neppalli Naga, CTO at Uber
Roundtable | Leading in the Age of AI: What Must Stay Human in the Future of Work?
Roundtable | When You Can’t Trust Who’s on the Call: Deepfakes & The New Challenge for HR, Finance, and Operations
03
WHO ATTENDS
04
PROGRAMMING
SUGGESTED TRACK
CUSTOMER ENGINE
Customer Engine examines how customer-facing teams–from marketing to sales to support–are using AI to engage smarter, sell faster, and deliver better service at scale. You’ll learn from the leaders building AI-driven growth engines and see how brands are personalizing the entire customer journey with unprecedented speed and precision.
CURATED MATCHMAKING
Connect to professionals in line with your role and function, including those leveraging AI for customer success and personalization.
INDUSTRY DINNERS
Attend exclusive, invite-only salons for GenAI.
PEER E[X]CHANGE
INTERACTIVE WORKSHOPS
Experience immersive learning among your peers as we dive into AI-powered playbooks.
PEER E[X]CHANGE
CASE STUDY SHOWCASES
Obtain proven, real-world strategies for successful AI-forward customer services.
EXPLORE OTHER JOB FUNCTIONS