Everyone wants to reap the benefits of AI at scale. But few AI programs make it past the pilot. What separates the companies that talk about AI from those that realize its true value across the enterprise? This session gets specific on the real-world friction points and how to overcome them: aligning incentives, quantifying ROI, and building the internal momentum to take enterprise AI from pilot to full-scale transformation.

Fortune 500 companies know that AI agents are the future of the customer experience. But there’s a big difference between an agent that looks great in a demo and one that’s ready for primetime. This roundtable will explore what it takes to deploy a voice agent that performs in the messy reality of a global enterprise, and what separates production-ready agents that delight customers from faulty ones that land brands in the headlines.