Tom Eggemeier
CEO
Zendesk
Tom is the CEO of Zendesk, and a member of the board. Most recently, Tom was a partner at the private equity firm Permira, where he was the head of the Menlo Park office and focused on investing and value creation in the Technology sector. In addition to the Zendesk board, Tom serves on the boards of Axiom, G2, Seismic, and Mimecast. Prior to joining Permira, Tom was the President of Genesys, a Permira fund portfolio company and global leader in omnichannel customer experience and contact center software.
Ecosystem
Ecosystem
Roundtable | AI in Customer Service: From Cost Center to Strategic Growth Engine
Zendesk CEO Tom Eggemeier leads a discussion on the major shift AI is driving in customer service, where CEOs now see AI as a key revenue enabler rather than just a tool to reduce costs. Discover how AI helps companies resolve routine issues quickly, rethink traditional service metrics, and free up resources for high-impact initiatives. Explore how this AI-driven efficiency is enabling businesses to scale significantly without a proportional increase in headcount - and how SaaS companies should help their customers navigate this industry-transforming shift.
Best for:
OperationsProductSalesTechnology
Customer Engine
Customer Engine
What It Takes to Modernise Global Operations
Global organisations are redesigning service operations under pressure from AI, rising customer expectations and fragmented systems. Boomi and Zendesk leaders break down what it takes to integrate data, automate workflows and upgrade legacy processes. A strategic discussion for companies modernising how they serve customers at scale.
Best for:
Customer ExperienceProductOperationsSales
READY TO BE PART OF IT?
Don't miss out on the premier AI event of the year! Get your tickets now and be part of the future of technology!